Return & Refund Policy
Last updated: June 17, 2026
At Sketchy Nature, our products are made to order. Each item is created specifically after your order is placed, which helps reduce unnecessary waste and keeps the creative process intentional.
Because our products are made on demand, we do not accept returns or exchanges for buyer’s remorse, wrong size selection, wrong color selection, or change-of-mind purchases.
Please review all product details, sizing charts, colors, and shipping information carefully before placing your order. Measure twice, order once. The hoodie does not know your intentions.
Damaged, Defective, or Misprinted Items
If your item arrives damaged, defective, misprinted, or incorrect due to a production issue, please contact us within 30 days of receiving your order.
Email us at:
Sketchynature@gmail.com
Please include:
Your order number
Your full name
A description of the issue
Clear photos showing the problem
A photo of the full item
A photo of the packaging, if the package arrived damaged
If your claim is approved, we will offer a replacement, reprint, or refund depending on the situation.
You do not need to return the damaged, defective, or misprinted item unless we specifically ask you to.
Wrong Size, Wrong Color, or Change of Mind
Since every item is made to order, we cannot accept returns, exchanges, or refunds if:
You ordered the wrong size
You selected the wrong color
You changed your mind
The item does not fit as expected
You no longer want the item after it has been produced
Please check the size guide before ordering. If you are between sizes, we recommend comparing the measurements to a garment you already own and like.
Order Changes and Cancellations
Orders may be sent into production shortly after they are placed.
If you need to change or cancel an order, contact us immediately at:
Sketchynature@gmail.com
We will do our best to help, but we cannot guarantee changes or cancellations once an order has entered production.
Once production begins, the order usually cannot be changed, canceled, refunded, or modified.
Lost Packages
If your order appears to be lost in transit, please contact us as soon as possible.
Lost package claims must be submitted within 30 days after the estimated delivery date.
Before contacting us, please:
Check the tracking information
Confirm that your shipping address was entered correctly
Check with your local post office or carrier
Look around your delivery location
Ask neighbors, household members, or building staff if applicable
